Return and Refund Policy

At Sedecrem, we take pride in the quality and craftsmanship of our handbags. We understand, however, that there may be occasions when you need to return an item. Our return policy is designed to be simple and customer-friendly, while ensuring that we can continue to provide our customers with products of the highest standard.

Return Period:

• Customers have 30 days from the date of receipt to return their handbag(s) for a refund or exchange.

Condition of Returns:

• Items must be returned in their original condition, unused, with all original tags attached, and in their original packaging.
• Returns that do not meet these criteria may be subject to a restocking fee or may be refused.

Proof of Purchase:

• A valid receipt or proof of purchase is required for all returns or exchanges.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Exchanges:

• We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at CustomerService@Sedecrem.shop and send your item to our return address.
• For a different product, please return the original item for a refund and place a new order.

Shipping Returns:

• To return your product, you should mail your product to: [Your Return Address].
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-returnable items:

• Sale items (only regular priced items may be refunded, unfortunately sale items cannot be refunded).
• Items purchased through third-party sellers (not purchased directly from Sedecrem).

Questions:

• If you have any questions regarding your return, please contact us at CustomerService@Sedecrem.shop or call us at.

Please Note:This policy is subject to changes. For the most current version of our return policy, please visit our website.

Sedecrem reserves the right to refuse returns that do not meet our return policy criteria. We appreciate your understanding and adherence to this policy.